Shipping Policy

Last updated: October 28, 2026

Order processing

Orders are prepared and processed within 1 to 3 business days after they are placed. Processing times may be longer during holidays, promotions, or other periods of high order volume.

You will receive a confirmation email after placing your order. Once your order ships, we will send you a shipping confirmation and tracking information, when available.

Delivery times

After processing, delivery usually takes 9 to 18 business days. Delivery times are estimates and may vary depending on your location, customs processing, carrier delays, weather, or other circumstances outside our control.

Shipping costs

Any shipping charges will be shown at checkout before you complete your order.

Tracking your order

If tracking is available for your shipment, you can use the tracking link in your shipping confirmation email. Tracking information may take some time to update after the order has shipped.

Customs, duties, and taxes

International orders may be subject to customs duties, taxes, or other import charges. Customers are responsible for any such charges unless otherwise stated at checkout.

Delayed or missing orders

If your order has not arrived within the estimated delivery period, please contact us at warmsteps001@startmail.com. We’ll help you check its status with the carrier.

Contact

For questions about shipping, contact us at warmsteps001@startmail.com or use the contact details in our contact information policy.